One of the places I chose to attempt to sell our products is eBay. I've used eBay to sell other things, mostly some of my jewelry that I was having a hard time selling anyways. So I went ahead and used the eBay account I have for my jewelry business for this business because I didn't feel like dealing with two different eBay accounts.
Now the first thing that is driving me insane is the fact that at some point, eBay got a bee in their bonnet and set limits on my account. I am only permitted to sell 10 items per month or $500 worth of items, whichever comes first. I'm not sure how eBay expects me to make a successful business via eBay when I can only sell 10 items per month - but according to them, my customer service did not meet their standards. I'm not sure how that is, because I have nothing but positive feedback as both a seller and a buyer, but whatever. So until they decide my customer service meets their standards, the limits remain and there is nothing I can do about them except hope that someone will buy from me so I can prove myself and get those stupid limits raised.
The next thing that is driving me insane is this idiotic limitation they have on my PayPal account. eBay owns PayPal, so of course, they can do whatever they want with your PayPal account if they choose to and they do. You have to "prove yourself" on eBay before they will stop messing with your PayPal account.
Basically the limitation works like this - Jack buys a jar of bath salts from me on eBay. He pays me via PayPal. When I log into PayPal, I see that Jack paid me, but the money is "pending." I have to purchase shipping (conveniently I must print the label through eBay or else I can't use the money Jack paid me for shipping), ship the item, mark it shipped, and wait until delivery has been confirmed before I am allowed to have my money. Even then, it will take three days for PayPal to fully release the funds into my account once delivery is confirmed.
I understand this is to "protect the buyer" from eBay sellers who do not have a good reputation - those sellers who will take your money but never send you the item. However, if I can prove that I sent the item out via Delivery Confirmation and it never reaches the intended recipient, that is not my fault and I should not be punished for it. Alas, eBay doesn't see it that way, so if the item doesn't get to Jack, even if it is not my fault, then I have to give Jack's money back. This puts me as taking a loss because I am out both my product & the money paid to me for the product & shipping.
This is why I am making it a point, if I do sell anything via eBay, that delivery confirmation will be added to every single package. This way I have proof that yes, the package did go out in the mail, and yes the package was delivered to the customer. Because without that delivery confirmation - what would stop a person from buying something, claiming it was never delivered, and then getting their money back? Nothing.
eBay isn't my favorite way to sell and I'm not having much luck with it, but I'll give it a go for a while longer. You never know, business may pick up soon! :)